Refund Policy

We want you to be confident in your Xtremes IPTV subscription. This policy explains when refunds are available and how to request one.

Eligibility

Refund requests are evaluated based on how much of the subscription period has been used and whether the service has been accessed:

• Requests made before any login credentials have been used are generally eligible for a full refund.
• Requests made after the service has been activated and used are evaluated case by case, and may be eligible for a partial refund or account credit depending on the circumstances.
• Requests made near the end of a subscription term are generally not eligible for a refund, as the majority of the service period has already been provided.

How to request a refund

Email support@xtremesiptv.com with your order details and the reason for your request. Our team will review your request and respond with a decision.

Non-refundable circumstances

Refunds are generally not issued for:

• Account access shared or misused in violation of our Terms of Service
• Dissatisfaction with third-party IPTV player app performance unrelated to Xtremes IPTV's own service
• Regional content availability changes outside our control

Processing time

Approved refunds are typically processed within 5–10 business days, though the exact timing to reflect on your statement depends on your payment provider.

Trial periods

Where a trial period is offered, it is provided subject to availability and is not itself refundable, since no payment is collected for the trial.

Questions

If you’re unsure whether your situation qualifies, reach out to support@xtremesiptv.com before requesting a refund and we’ll help clarify.